Business Support Administrator Water Hygiene Centre Careers

Reports to: People Director

Based at: Office - Due to the rural location, you will be required to drive and have access to transportation.

Overview of Role:

As we're expanding we are looking for a dedicated Business Support Administrator to be an essential part of the team. In this full-time, permanent position, you will directly assist key personnel in managing their responsibilities and contribute to the overall success of the business.  The Water Hygiene Centre is an equal opportunities employer.

Benefits include:

• Holiday entitlement starting 23-25 days
• Increasing holiday entitlement each year of service
• Discretionary bonus scheme based on personal performance
• Annual salary review based on personal performance
• Workplace pension scheme
• Cycle to work scheme
• Flexible working
• Individual training and continual professional development plan [based on 1-2 days/month]
• Private healthcare
• Company sick pay
• Employee reward scheme through Perkbox
• Out of pocket expenses paid monthly
• Business travel mileage paid in accordance with HMRC

Key Responsibilities and Accountabilities:

Training Admin

• Establishing a 12-month schedule for all external courses [hosted via Teams]
• Promoting these courses through Social Media channels
• Administration of the courses to ensure delegates' journey leading up to the course, start of the course and post course is a delight
• Following up the course with written assessment papers being returned, marking co-ordination, application for digital badges/credentials from external bodies as well as issuing feedback surveys for the courses
• Producing reliable data for monthly meetings on training courses and performance
• Administration of all internal training needs for the team

Technical Admin 

• Scheduling of risk assessment projects under the direction of the Technical Operations Manager and informing each risk assessor of their upcoming schedule and they are prepared for the site work
• Monitoring the performance of risk assessment project ensuring each stage of the project is completely timely with adequate records charting the status of each stage

Marketing Admin

• Promoting the company across various social media channels to increase awareness of the brand and service offerings
• Preparing marketing material through consultation with team members in the development of the agreed final output
• Updating the website and social media channels
• Developing ideas and initiatives to elevate the digital output to eclipse our competitors

   General Team Admin

• Scheduling client contract activities – with daily management to accommodate changes to schedules
• Handling, and responding to, correspondence from client’s phone/email
• Making travel and hotel arrangements for the Senior Consultants
• Preparing of costings and proposals
• Updating the CRM with details of opportunities

As Business Support Administrator, you must be/have:

• Experienced within administration
• A positive approach
• A confident communicator
• Able to manage your own time to ensure objectives are met
• Attend training and develop relevant knowledge and skills
• Able to monitor and report your progress to the Senior Management Team